Refund Policy

Last Updated: August 12, 2025

Our Commitment to You

At Valid Email Checker, we stand behind the quality of our email verification service. We understand that purchasing credits for email verification is an investment in your business, and we want you to feel confident in that investment. This refund policy outlines your rights as a customer and our commitment to fair business practices.

Your Satisfaction Guarantee Period

We believe you should have the opportunity to experience our service quality before making a full commitment. That’s why we offer a 48-hour satisfaction guarantee on all new purchases. During these first 48 hours, if you’ve tested our service with less than 5% of your purchased credits and find it doesn’t meet your expectations, we’ll provide a full refund. This gives you peace of mind to try our service risk-free while ensuring the sustainability of our business model.

Beyond this initial satisfaction period, we continue to protect your purchase with our 14-day fairness guarantee. During this extended period, we offer pro-rated refunds based on your actual usage, ensuring you only pay for the verification services you’ve received.

Understanding How Refunds Work

Our refund structure is designed to be transparent and fair to all parties. During the first 48 hours after your purchase, if you’ve used less than 5% of your credits, you’re eligible for a full refund. This initial period allows you to test our service quality, accuracy, and speed without financial risk. We believe this demonstrates our confidence in our service while giving you the security you need when trying a new provider.

From day 3 through day 14 of your purchase, we offer pro-rated refunds for customers who have used less than 20% of their credits. The pro-rated amount is calculated using a simple, fair formula: your refund equals the percentage of unused credits multiplied by your original payment. For instance, if you purchased credits for $50 and used 15% of them, you would receive a refund of $42.50, representing the 85% of credits you haven’t used. This ensures you only pay for the value you’ve actually received from our service.

After 14 days, or once more than 20% of credits have been consumed, refunds are generally not available as the service has been substantially delivered. This threshold is based on industry standards and ensures that our service has been adequately tested and utilized before the refund option expires.

Credit Types and Refund Eligibility

Not all credits in your account are treated equally when it comes to refunds. Pay-as-you-go credits, which are purchased directly, follow the standard refund terms outlined above. These credits represent your primary purchase and are eligible for both full and pro-rated refunds within the specified timeframes and usage limits.

Monthly subscription credits operate differently. During your first billing period, if you cancel within 14 days and have used less than 20% of your monthly allocation, you’re eligible for a pro-rated refund. However, once your subscription renews for a second month, this indicates satisfaction with our service, and subsequent monthly charges are non-refundable. You always retain the ability to cancel your subscription to prevent future charges, and you’ll continue to have access to your credits until the end of your current billing period.

Rollover credits, which are unused credits carried forward from a previous subscription month, are never eligible for refunds. These credits represent a bonus benefit for subscription customers and are provided as a courtesy for unused allocation from prior periods. Since these credits were already part of a previous billing cycle, they cannot be converted back to monetary refunds.

Auto-Refill Purchases

Credits purchased through our Auto-Refill feature follow a different refund structure due to their automated nature. Auto-Refill is an opt-in convenience feature designed for high-volume users who need uninterrupted access to email verification services. Because these purchases are triggered automatically based on your predetermined settings and usage patterns, they are considered intentional immediate-use transactions and are therefore non-refundable.

Before enabling Auto-Refill, we clearly communicate this non-refundable policy and require explicit consent. If you’re uncertain about your ongoing credit needs, we recommend using manual purchases until you establish a predictable usage pattern.

Bulk and Enterprise Orders

Large volume purchases exceeding 100,000 credits are subject to modified refund terms that reflect the significant discount provided and the immediate resource allocation required to support bulk verification. For these orders, full refunds are available only within the first 24 hours and only if no credits have been used. Between 24 and 48 hours, pro-rated refunds are available if less than 2% of credits have been consumed. After 48 hours or once 2% of credits have been used, these bulk orders become non-refundable.

This policy allows us to maintain competitive bulk pricing while protecting against potential abuse of volume discounts. For enterprise customers requiring more flexible terms, we encourage you to contact our sales team before purchasing to discuss custom arrangements that meet both your needs and our business requirements.

How We Calculate Pro-Rated Refunds

When a pro-rated refund is applicable, we use a straightforward calculation that ensures complete fairness. We determine the exact percentage of credits you’ve used from your total purchase, including any bonus credits that were part of your package. Your refund amount equals the percentage of unused credits multiplied by your original payment amount.

For example, if you purchased a package of 52,500 credits (including 2,500 bonus credits) for $65 and used 7,500 credits, you’ve consumed 14.3% of your total credits. Your refund would be 85.7% of your original payment, which equals $55.70. This transparent approach ensures you receive a fair refund for unused services while compensating us fairly for services already delivered.

Requesting a Refund

To request a refund, simply contact our support team at refunds@validemailchecker.com with your order number and the email address used for purchase. We aim to respond to all refund requests within 24-48 hours and process approved refunds within 5-10 business days. Refunds are issued to your original payment method, though your financial institution may require additional time to reflect the credit in your account.

When contacting us, providing specific information about your experience helps us improve our service. While not required for refund processing, we appreciate feedback about what didn’t meet your expectations, as this helps us enhance our platform for all users.

Exceptional Circumstances

While our standard refund terms are designed to cover most situations, we understand that exceptional circumstances may arise. Technical failures on our end that prevent service delivery, accidental duplicate purchases, or significant service outages may qualify for refunds outside our standard policy. Each situation is evaluated individually, with customer satisfaction and fairness as our guiding principles.

Preventing Chargebacks

Before initiating a chargeback with your bank or credit card company, we strongly encourage you to contact us directly. Most issues can be resolved quickly through communication, and we’re committed to finding a fair solution. Initiating a chargeback without first attempting resolution may result in immediate account suspension and inability to use our services in the future. This protective measure helps us maintain lower prices for all customers by reducing administrative costs and payment processing fees.

Our Promise to You

This refund policy reflects our commitment to building long-term relationships based on trust, transparency, and mutual respect. We believe our hybrid approach of offering both full refunds for genuine dissatisfaction and pro-rated refunds for partial usage provides the best balance of customer protection and business sustainability. Our goal is not just to provide excellent email verification services, but to ensure every customer feels confident and protected in their purchase decision.

Contact Information

For refund requests or questions about this policy, please contact through the following methods:
Email: refunds@validemailchecker.com
Live Chat & Contact Form: https://validemailchecker.com/contact-us

Response Time: Within 24-48 hours

When contacting us, please include your order number to help us assist you more efficiently.

Policy Updates

We may update this refund policy periodically to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our refund practices.

Still Have Questions?

If you’re unsure about any part of this Privacy Policy or have a specific concern related to your data, we welcome your questions. Our team is committed to helping you understand how your information is used and to ensuring that your privacy is respected at every step.

You can reach us by email at support@validemailchecker.com, or by using our contact form or live chat at any time.