Pricing & credits
26 articles
Plans, bonus credits, expiration rules, and how to choose.
- Auto-refill setup: never run out of credits mid-campaignConfigure auto-refill to top up your credit balance automatically when it drops below a threshold. Set the refill amount, timing, and monthly limit. Card required.
- Do my credits expire?Pay-As-You-Go credits never expire. Monthly subscription credits reset at the end of each billing cycle. If you cancel a subscription, remaining monthly credits stay usable until the cycle ends.
- How do I choose between the PAYG tiers (2k, 5k, 10k, up to 1M)?Pick the PAYG tier closest to the number of emails you actually need to verify in the next few months. Larger tiers have a lower per-credit cost and never expire, so over-buying slightly is fine; under-buying means more transactions.
- How do I export my Credits History?Valid Email Checker does not currently offer a one-click CSV export of Credits History. For now, copy rows from the table, take screenshots with filters applied, or request a full export from support.
- How do I filter my Credits History by transaction type?The Credits History page has a transaction type dropdown above the table that filters the visible rows to a single type — Welcome Bonus, Credits Purchase, Bulk Verification, Refund, Auto Refill, and more.
- How do I open the Buy Credits page in my dashboard?Buy Credits sits in the left sidebar of the Valid Email Checker dashboard as a highlighted orange button, plus a "Buy Credits" link in the main nav. Direct URL: app.validemailchecker.com/buy-credits.
- How do I read the credit balance widget in the sidebar?The pill on the left sidebar shows your total balance (Monthly + PAYG combined). Click it to open a popover with the breakdown by bucket. The total updates automatically after every verification.
- How do I see my current credit balance in Valid Email Checker?Your total balance lives on the credit pill at the top of the left sidebar in the dashboard. Click it to expand a popover showing the Monthly + Pay-As-You-Go split. The Credits History page also shows the running balance after every transaction.
- How much does Valid Email Checker cost?Starting at $5 for 2,100 credits on Pay-As-You-Go (about $0.0024 per address). Monthly plans are 15-20% cheaper per credit. Every new account gets 200 free credits.
- How the credit system works: buckets, consumption order, and what never expiresValid Email Checker uses Monthly and PAYG credit buckets. Monthly credits expire on renewal; PAYG credits never do. Verifications spend Monthly first, then PAYG.
- Pricing and bonus credits: PAYG vs. subscriptions, plus how the bonus worksHow Valid Email Checker pricing is structured: pay-as-you-go vs. monthly subscriptions, the bonus-credit system, payment methods, and which plan fits which use case.
- Refunds and credit returns: when credits come back to your accountCredits are auto-refunded for Unknown results, unprocessed bulk emails, and failed API requests. Refunds always land in your PAYG bucket and are instant. Cash refund details too.
- What are bonus credits and how do they work?Every credit purchase comes with bonus credits at no extra cost. Bonuses run 3–5% depending on tier (smallest tier is 5%, the largest 1M-credit tier is 3% — the absolute amount grows with tier size). They are added automatically — no codes required.
- What does the `auto_refill` transaction type in Credits History mean?An `auto_refill` row records an automatic PAYG top-up that fired when your balance dropped below your configured threshold. It looks like a purchase but was triggered by VEC rather than a manual checkout.
- What does the `bulk_verification` transaction type in Credits History mean?A `bulk_verification` row records credits spent on a bulk CSV upload through the Valid Email Checker dashboard. A bulk job may produce one row per bucket touched, so a job that draws from Monthly and PAYG creates two rows with the same timestamp.
- What does the `purchase_payg` transaction type in Credits History mean?A `purchase_payg` row records a Pay-As-You-Go credit pack purchase — the base credits plus the bonus from that tier, all deposited into your PAYG bucket. One row per purchase.
- What does the `refund` transaction type in Credits History mean?A `refund` row in Credits History returns credits to your account. The most common cause is the auto-refund for Unknown verification results. Refunds always return to the same bucket the credit came from.
- What does the `welcome_bonus` transaction type in Credits History mean?The `welcome_bonus` row is the 200 free credits Valid Email Checker deposits into your Pay-As-You-Go bucket when you confirm your email at signup. It appears once per account, on the day you signed up.
- What is the "monthly" bucket in my Credits History?The "monthly" bucket label in Credits History marks credits that came from or were spent against your subscription allotment. Monthly credits reset at the end of each billing cycle and are drained first when you verify.
- What is the "payg" bucket in my Credits History?The "payg" bucket label in Credits History marks credits that came from or were spent against your Pay-As-You-Go pool. PAYG credits never expire and are drained last (after Monthly) when you verify.
- What is the credit consumption order in Valid Email Checker?VEC spends credits in this fixed order: Monthly bucket first, then PAYG. The legacy "rollover" bucket (older accounts only) sits between them. The order is enforced atomically server-side and applies to every verification path.
- What is the difference between monthly credits and PAYG credits in my balance?Monthly credits come from an active subscription and reset every billing cycle. Pay-As-You-Go credits are one-time purchases that never expire. The balance widget shows them as separate rows because they behave differently.
- What is the largest PAYG bonus tier and how much does it add?The 1,000,000-credit tier on Valid Email Checker carries the largest absolute bonus: 30,000 free credits added on top of the 1M you paid for, for a total of 1,030,000 credits at the $1,000 price point.
- What is the legacy "rollover" bucket I see in my older Credits History?The "rollover" bucket is a holdover from an earlier subscription policy that carried unused monthly credits into the next cycle. We no longer create rollover credits, but rows from before the change still display the label on older accounts.
- What's the difference between Pay-As-You-Go and Monthly?PAYG is a one-time purchase, credits never expire. Monthly is a recurring subscription 15-20% cheaper per credit. Most teams use both — monthly for steady volume, PAYG for spikes.
- Why do my monthly credits get used before my PAYG credits?Monthly credits reset at the end of each billing cycle, so VEC spends them first to keep your never-expire PAYG credits intact for as long as possible. This is a deliberate consumption rule, not a bug.
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