Can I see help articles inside the app without leaving the dashboard?

You do not need to leave the Valid Email Checker dashboard to read help articles. The in-app support widget is a thin frontend on top of the same help-center index that powers the public help site, and it lets you search, browse, and open articles without ever changing tabs from the work you are doing.

What you see when you open the widget

Click the purple bubble in the bottom-right of the dashboard. The panel opens to the Home view. With no search query yet, the body of the panel is a list of "popular articles" — the highest-priority entries from the help center. These are typically the things most users ask about: getting your API key, reading a verification result, what catch-all means, how to enable 2FA, how refunds work. One click opens any of them.

Searching inline

The search box at the top of the panel filters the article list live as you type. Type three or four characters and the popular-articles list is replaced by the top five matches, ranked by the search algorithm that the public help center also uses. Each card shows the article title and a snippet of the matching content. Clicking the card opens the full article in a new browser tab — your dashboard work stays exactly where it was.

Why we open articles in a new tab

It is a deliberate choice. A common support-widget pattern is to render the article body inside the widget itself, but help-center articles can be long — sometimes thousands of words — and a 380-pixel column is not the right shape for that. Opening in a new tab gives you the full readable width, plus the table of contents, the related-questions panel, and the breadcrumbs. Meanwhile your original tab is untouched, so when you come back, you are right where you were in the dashboard.

Combining search with chat

If reading an article does not fully resolve your question, you do not have to start over. Hit the "Contact us" button at the bottom of the same widget panel and start a live chat with Alex right there. Alex has read access to the same article index and can elaborate, compute calculations based on what an article says, or connect you to a human if the case warrants it. See how do I escalate a support ticket for the handoff path.